CLEVNET - Help

If you are a reader with a print disability looking for accessible eBooks, click here. Skip Logo

Navbar

Skip to Left Navigation Skip to Main Content Skip to Main Content

Accessible eBooks for the print-impaired - Click here.

Left Sidebar


	Compatible Devices

All fields

Title

Author

Advanced search...

OverDrive® Media Console™ for iPhone® - Available on the App Store

Main Content

Help

Skip to basic information about digital materials Skip to borrowing and account information Skip to links to information about Adobe EPUB eBooks Skip to links to information about Adobe PDF eBooks Skip to links to information about Mobipocket eBooks Skip to links to information about OverDrive WMA Audiobooks Skip to links to information about OverDrive MP3 Audiobooks Skip to links to information about OverDrive Music titles Skip to links to information about OverDrive Video titles Skip to contact supportFind answers to frequently asked questions about digital materials.

Quick Start Guide

General

Borrowing Help

'My Digital Account' Help

Adobe EPUB eBook

Adobe PDF eBook

Mobipocket eBook

OverDrive WMA Audiobook

The Basics

Software Help

Troubleshooting

OverDrive MP3 Audiobook

OverDrive Music

OverDrive Video

Unable to find the answers to your questions in any of the above help categories? Please contact support with a detailed description of your problem or question.

In order to facilitate troubleshooting, please include the following information in your correspondence:

Steps to reproduce the problem (in as much detail as possible)
Exact text of any error message (screen shots are helpful)
URL(s) of any error page(s) you encounter
Library card number
Title(s) of problem download(s)
Applicable software version (this information can typically be found under Help > About.)
Operating system (Mac® OS 10.6.2, Windows® 7, Windows Vista®, Windows XP, etc.)
Internet browser and version (Internet Explorer® 8.0, Firefox® 3.0, etc. In most browsers, find this under Help > About.)
If applicable, device type and operating system


	This is an Advantage title. While it is available to patrons of your library, it may not be available to all libraries.


	This is an Advantage title. While it is available to patrons of some libraries, it may not be available to all libraries. Sign in to see if this is available to patrons of your library.


	This is an Advantage title. While it is available to patrons of some libraries, it is not available to patrons of your library at this time.

325 Superior Ave N.E. | Cleveland, Ohio 44114