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Help - Contact Support

Unable to find the answers to your questions in our help pages? Please click here to contact library staff with a detailed description of your problem or question.

In order to facilitate troubleshooting, please include the following information in your correspondence:

Steps to reproduce the problem (in as much detail as possible)
Exact text of any error message (screen shots are helpful)
URL(s) of any error page(s) you encounter
Library card number
Title(s) of problem download(s)
Applicable software version (this information can typically be found under Help > About.)
Operating system (Windows Vista®, Windows® XP, Windows 98 SE, etc.)
Internet browser and version (Internet Explorer® 8.0, Firefox® 3.0, etc. In most browsers, find this under Help > About.)
If applicable, device type and operating system

325 Superior Ave N.E. | Cleveland, Ohio 44114